Skip to main content

15Five acquires Emplify and relaunches human-centered platform Learn more

Employee Satisfaction Survey

Read about the distinct difference between Employee Satisfaction and Employee Engagement.

Step 1: We’ll help you gather feedback

Employees need a simple and confidential way to share the truth about their work experience with the leaders who can make a difference. Your engagement strategy is only as strong as the data you collect, so we take that off your plate.

Learn how we help you gather feedback

Step 2: We’ll help you discover insights.

A good survey will confirm a few hunches and uncover some blind spots, but expert data analysis will reveal the story beneath the surface. Trust your Employee Engagement Consultant to read between the lines.

Learn how we help you discover insights

Step 3: We’ll help align your leadership team.

Even with clear insights, execution will fail if senior leaders aren’t aligned. Your Employee Engagement Consultant will present a 3rd party perspective on wins and risks to your entire leadership team so they walk away unified with clear action priorities.

Learn how we help you align your leaders

Step 4: We’ll help you empower managers to act.

From executives to frontline managers, we ensure all leaders have the coaching and resources they need to take action within their own teams. You can’t do their job for them, but you can make it easier.

Learn how we help you empower your managers

Is your organization following employee engagement best practices?

Find out in 2 minutes.

Get your score and a tailored guide to building a more engaged, high-performing workforce.

Employee Engagement Resources

employee engagement versus satisfaction

Trusted by these top workplaces

Employee Satisfaction Survey

What is an Employee Satisfaction Survey?

Employee Satisfaction Survey Definition

An employee satisfaction survey is designed to make sure that employees are happy with the company they’re working for, the job they’re asked to do, and the people they work with. These kinds of surveys can give companies a lot of insight into areas where employees might be really unhappy, or areas where employees are very satisfied with the job the company’s doing. But it’s very important to understand why employee satisfaction survey questions are so valuable and what kinds of questions are the right ones. Asking questions that only make the company look good isn’t really addressing the issue.

Instead, it’s vital that a satisfaction survey truly gets to the heart of any problems that a company or its employees might be having. That’s why an employee satisfaction survey template is a good starting point, but it’s not the place where a company wants to stop. Taking the template and adjusting it to fit the actual company and the specifics of the job and industry is a better choice, since it provides employees with the opportunity to answer real questions that actually ask them about things they care about and want to address. An open-minded company can learn a lot from this kind of survey.

Benefits of an Employee Satisfaction Survey

For a company that’s serious when it comes to learning about its employees and their level of satisfaction with their jobs and work environments, an employee satisfaction survey questionnaire is a good start. This helps the company find out what employees want and need to be surveyed about, whether they’d be open to answering a satisfaction survey, and what might make it better for them – such as being anonymous or being able to take the survey online. A company that asks employees about the survey before providing it may get more information and thorough responses.

That way the company will actually learn something from the survey and employees will feel as though their voices were heard in ways they might not have been in the past. An employee satisfaction survey sample is also a good place to start, and this can be provided to a few selected employees for feedback before an actual satisfaction survey is produced. If there are serious problems with the ideas the company has for the survey, catching those problems and addressing them as part of the employee satisfaction survey process is an excellent way to make the process more valuable for everyone involved.

A good survey that’s given to employees can provide a lot of useful feedback for a company that’s willing to look at the responses and acknowledge areas where there might be problem. No matter how much a company thinks it’s doing a good job, if a lot of employees have complaints or problems about a specific area or issue then the company should be willing to revisit things and focus on ways to improve the employee experience. That shows the employees that their voices were heard, and can keep them working for the company and reaching out when they have concerns. Otherwise, they’re likely to just leave instead.

Improving an Employee Satisfaction Survey

So, why do an employee satisfaction survey, and how should it be handled in the best possible way? Satisfaction surveys tell companies a lot about how happy their employees are, and where improvements can be made. But improving the survey itself also matters. For example, an employee satisfaction survey on performance management can ask employees what they think about current methods. But to improve the survey it would also be beneficial to ask those same employees for their suggestions. That lets them have a voice, and could provide the company with an opportunity to take a new direction that could be beneficial to everyone.

Another way to improve things is to create an employee satisfaction survey project that employees can be involved with from the very beginning. That allows employees to be part of the process of creating the survey, as well as answering it. By doing things that way, the employees can focus on what should be on the survey, based on what they know they’d like to talk about or issues they’d really like to see addressed. Then they can complete the survey, give their answers, and see the employee satisfaction survey results that the company collected, too. Whether it’s a short employee satisfaction survey or a much longer one, knowing the results and their value to the company matters.

A simple employee satisfaction survey can also be a way to improve the survey options, because it doesn’t take a lot of time for the employees to complete. Sometimes, simple is better. Then the company can take a look at the basics of the employee experience and focus on ways to potentially make it better. They may even want to create a bigger and more complex survey that’s based around any trouble spots that the smaller or simpler survey detected. That can speed up the process of getting information, and help the company focus on areas where employees are unsatisfied with their work experience.

Employee Satisfaction Survey Options

What is employee satisfaction survey value, when it comes to how much a company cares about the people who work for it? That can be a difficult question to answer, because some companies will be much more serious about what a survey can provide and how they can use that information than other companies will. That’s part of the reason there are so many options or surveys that address employee satisfaction. An employee satisfaction survey analysis can give companies an idea of what kind of survey they want to use, or whether they want to create their own from scratch or from a template or sample that can give them some guidance and ideas.

Employee satisfaction survey companies can create these surveys and give companies the chance to find out what their employees really think about the jobs they do and the bosses they work for. A great employee satisfaction survey will be one that truly gives the company information and insight, but it will also be one that the employees find value in and are willing to answer. A very long survey that doesn’t interest employees isn’t going to get very many answers, and the company may not find value in it either, since they won’t get the responses they really want. Carefully considering options before choosing or creating a survey is important.

Employee Satisfaction Survey Software

The use of software to create a survey is one of the ways that companies can quickly and efficiently come up with a survey they want to pass along to their employees. But companies that do this have to be careful to address employee satisfaction vs employee engagement. Some employees can seem very engaged in what they do, but that doesn’t mean they’re satisfied with the company or the work environment. They might really believe in what they’re doing, for example, but they might also be actively looking to do the same kind of work for another company, if possible.

When a company is careful about the way they survey their employees, they can generally find this kind of information and work to address the environment that may be causing it. An employee engagement survey isn’t a bad idea, it’s just not the same as an employee survey or job satisfaction survey. Remembering the difference between these options makes it easier for companies to help their employees and to get the survey information they need to make changes to the working environment, job duties, or other issues that are big concerns for employees.

Employee Satisfaction Survey Strategies

Having strategies for employee satisfaction surveys means that a company is focused on giving employees the best kinds of surveys for their particular needs. It’s not always easy to know exactly what to ask employees about their work experiences with the company, but by having a strategy it can be easier to determine what the company really wants to know and what it can do to make the environment better. One of the biggest strategies a company should have is being willing to actually make changes based on survey feedback.

Companies that are going to survey their employees and then ignore everything the employees said about their concerns aren’t doing themselves or their employees any favors. The employees will just feel as though their voices aren’t being heard, and they’ll be more reluctant to talk about issues or take any surveys in the future. That can keep companies from getting the information they really need to improve, but that can all be avoided when they take their satisfaction survey strategies seriously and focus on what their employees actually want and need from them. It might not be possible to accommodate every request, but ignoring all of them isn’t going to make things better for the employees or the company.