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Bite-Size Insights: What do people need to be successful at work?

Jul 07, 2020 | 00:00

00:00 00:00

Episode Description

In the last episode of Bite-Size Insights, we talked high-level about what people need to do their best work. For many, a barrier for achieving a high level of engagement is burn out. The data supporting this statement came from the employee engagement trends report we launched in January. Fast forward a few months and employees are still struggling with burn out yet, the stressors and solutions look vastly different. While 2020 hasn’t gone as planned one thing remains true, the people closest to executing your company’s strategy are often the ones at risk or who already are experiencing burnout.

How does this understanding of burnout impact us in today’s environment? And what do people actually need to be successful at work whether it’s at home or in an office? Helping unpack these questions is Jeff Smith, a psychologist and the Director of 15 Five's Best Self Academy and our Santiago Jaramillo, CEO of Emplify.

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Episode Transcription

[00:00:03] He incites listeners, Nicole here and thanks for joining me for this week's Bite Size Insights. Empowering people leaders with best in class information in 10 minutes or less in the last episode. We talked high level about what people need to do their best work.

[00:00:17] And a big barrier for achieving a high level of engagement is burnout. The data supporting the statement came from the Employee Engagement Trends report that Amplify launched earlier this year in January. Fast forward a few months and employees are still feeling burnt out, except the stressors and solutions look vastly different. While 20/20 hasn't gone as planned, one thing remains true. The people closest to executing your company's strategy are often the ones at risk or who are already experiencing burnout. How does this understanding of burnout impact us in today's environment? And what do people actually need to be successful at work, whether it's at home or in an office? Well, here to help unpack these questions is Jeff Smith, a psychologist and the director of 15 Five's Best Self Academy. And our own Santiago, how Remigio, CEO of Amplify.

[00:01:12] Whenever I think about burnout, I'm thinking about serious and sustained mental exhaustion. My favorite model as it relates to burnout, as the job demands and resources model. And it's this idea that if you're in a scenario where demands are exceeding resources for a period of time, then that can lead to burnout. And then it has lots of implications around taking sick leave. Intention to leave an employer performance challenges lots of things. Whenever I'm talking about Nans, I think the old way to think about demands was really physical. And in this new world, we'll continue to talk about those outside stressors. But then there's things like emotional demands, mental demands, temporal demands, you know, temporal demands or common today, frustration efforts, collaboration demands. It's a great book called Speed of Trust. So there's a if there's a lack of trust in our organization, there's a big tax around decision making and communication and all those things really add up to demands and then resources or things like individual strengths. How will they collaborate? And really, you want to be looking at how job demands and resources relate to each other almost like a ratio. And organizations should consider doing this at the organizational level, department, team and individual level. This is why things like amplifiers so great, because it gives you insights into what's going on in different places in your organization at any given time.

[00:02:37] So we did a study in December and it turns out that today 60 percent are burned out. But for entirely different reasons. Work was the primary reason why people were stressed six months ago. All that stuff surrounding work was exhausting, having to be on all the time and getting emails at night and having to be on on the weekend. Six months later, you fast forward and it's the work from home part, the home part that's causing the burnout and not the work. Part two, that's the primary contributors of the burnout. And so it's parents with children. My gosh. You know, single single parents out there, Ray, trying to do a full time job while taking care of their children while also being a primary school educator. Holy cow. That is more stressful than the actually doing the job. Is the home part of things. And so one of the things that we've seen really progressive organizations do and some of things that we've done and amplify is really figure out how to support the whole person through this, not just the part that comes to us with work, you know, before we're like, are you can you can sort of grow as a person, but only do it things that will help your job. Right. A little bit. Now it's doing things like, OK, well, media literacy is important. Holy cow. Where do we get our news and how do we how do we sift through the noise in the PA ization? And so we had a professor of media literacy communication. Professor, do you talk to our team about how they could sort of be better consumers of media or personal finance budget? Right. A lot of sales teams are being affected and commissions are lower and they're having to figure out how to support their families with less resources. So sloshing around, how do you budget during a pandemic? Those are ways that organizations can support the whole individual and in that way help contribute to that. So that's one of things that we've seen is, um, is how much the work from home and all the changes in people's personal lives are now a driver of work, which really drives home the point that we are not just work people in humans and this sort of total compartmentalized people, but that we're actually all one human with a mind and a body and a spirit and things that go on that affect us at work, affects us in life and things that affect us that life affect our work and organizations that embrace that progressive and whole person development of someone are seeing a lot more decreased burnout, an increased effectiveness and well-being for folks.

[00:05:05] Thank you for joining this week's Bite Size Insights. If you want to go more in depth with our report, you can listen to the previous season where we spend several episodes breaking down the key themes. And of course, you can access it on our site at amplified dot com slash trends.

[00:05:19] That's emplify.com/trends.