About the webinar:
Did you know 68% of consumers would actually pay more for a product or service if it meant getting a better customer experience? Enabling and empowering employees to provide a high-level customer experience is essential to business success, but building that customer-centric culture requires full alignment between HR, the C-Suite, and beyond.
Listen to international thought leader and Founder of CustomerBliss, Jeanne Bliss, along with employee engagement expert and author, Santiago Jaramillo, for a discussion on why employee engagement and customer experience go hand-in-hand, and how a customer-centric culture can help you improve business results.
Jeanne and Santiago provide actionable takeaways and best practices for aligning your executive team around culture to improve customer experience and retention.